Are you wondering how this might fit in with my work as an information professional? It's good to know how information flows into and out of the 911 system, and to hear their terminology - this can only help refine my research. And I know from previous research that a lot of literature exists on the best practices of prioritizing and dispatching emergency calls. So if dispatch or medical direction ever wants to reassure themselves that they're still using the best practices available, I bet I know who'll be doing that literature search. There are always opportunities for research, and the more familiar I am with the work, process and the language, the better resource I'll be to them.
I'm grateful that I got the opportunity to watch the dispatchers at work, and happy to know they'll quickly send out appropriate help if I ever have to call 911. Thanks to Shijuana for teaching me the ropes.
|Map of Marion County/Indianapolis fire stations|